FREQUENTLY ASKED QUESTIONS

When will my order ship?


We aim to ship within 1-2 business days from our warehouse in Austin, TX Monday through Friday(excluding holidays).




What is your return policy?


We accept returns on new, unworn items with original tags attached and non-sale items. We will not accept items that appear used or worn. You have 7 days from receiving your order to initiate your return and postmark it back in the mail. Returns can be processed using the link provided on our return policy page.




Can I exchange?


Yes, please email orders@thisistheshoreline.com to see if we have available inventory and we will help to process the exchange.




Do you charge for shipping?


We proudly offer FREE ground shipping (3-5 business days) for all US Orders.




How do I care for my Shore Line pieces?


Each garment is unique, and should be handled with the utmost care. Please treat our garments gently and hand-wash in cold water. DO NOT MACHINE WASH OR TUMBLE DRY. Please keep in mind that the rayon texture will contract when damp, and may appear slightly smaller after washing. A warm garment steamer will relax the fabric after washing, returning the garment to its original size and softness





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