FREQUENTLY ASKED QUESTIONS
When will my order ship?
We aim to ship within 1-2 business days from our warehouse in Austin, TX Monday through Friday(excluding holidays).
What is your return policy?
We accept returns on new, unworn items with original tags attached and non-sale items. We will not accept items that appear used or worn. You have 7 days from receiving your order to initiate your return and postmark it back in the mail. Returns can be processed using the link provided on our return policy page.
Can I exchange?
Yes, please email firstname.lastname@example.org to see if we have available inventory and we will help to process the exchange.
Do you charge for shipping?
We proudly offer FREE ground shipping (3-5 business days) for all US Orders.
How do I care for my Shore Line pieces?
Each garment is unique, and should be handled with the utmost care. Please treat our garments gently and hand-wash in cold water. DO NOT MACHINE WASH OR TUMBLE DRY. Please keep in mind that the rayon texture will contract when damp, and may appear slightly smaller after washing. A warm garment steamer will relax the fabric after washing, returning the garment to its original size and softness